FAQ

Answer

Our AI symptom checker is a smart chatbot that listens to your health complaints. You simply type your symptoms like "I have fever and headache" or "Mujhe khansi hai" in the chatbox. The AI analyzes your symptoms using natural language processing and recommends relevant medicines available on our platform. It suggests medicines based on common Indian OTC (over-the-counter) products like Calpol for fever, Wikoryl for cold, etc. This feature helps you find the right medicine without needing to know exact names.

Answer

It depends on the type of medicine you are ordering:

• OTC Medicines: For common issues like fever, cold, headache, acidity no prescription is needed. You can directly order.

• Prescription Medicines: If a medicine requires a doctor's prescription (as per Indian drug laws), you can upload a valid prescription during checkout. Our team verifies it before processing your order. We recommend consulting a doctor for serious health concerns.

Answer

Absolutely. We take your privacy seriously:

• All your personal and health information is stored securely in our MySQL database with encryption

• Payment transactions are processed through secure Razorpay/PayPal gateways – we never store your card/UPI details

• Your symptom chat history is confidential and used only to improve medicine recommendations

• We follow data protection guidelines and do not share your information with third parties